Golley Slater Kaleidaview
Giving customers a voice in your business, Kaleidaview is a powerful viewpoint research tool that brings together telephone based customer satisfaction surveys with on line access to Management Information.
More about KaleidaviewThe Business Benefits
- Significant impact on Net Promoter and Customer Satisfaction scores
- A comprehensive, concise and informed view of customer opinion across your products, services and outlet (or supplier) structure.
- Cost saving by reducing information management costs.
- Revenue generating by identifying product or service opportunities and saving
lost customers.
Case Studies
Aviva - Shining the spotlight on Customer Experience
Aviva
Customer Experience is king at Aviva and Kaleidaview sits at the heart of their Supplier Management strategy.
Change Management Solution - Change Management Solution
Kaleidaview is a highly flexible tool. Using customer insight as the driver, it offers an innovative approach to effectively solving complex business problems.
Treating Customers Fairly (TCF) Solution - Treating Customers Fairly (TCF) Solution
The Financial Services Authority is re-asserting its regulatory responsibilities in the area of TCF. Kaleidaview has the power to create an audit friendly insight dashboard to show how financial organisations have successfully changed their culture and service delivery.
