Kaleidaview

Overview

The Business benefits

• Immediate impact on Net Promoter and Customer Satisfaction scores
• A comprehensive, concise and informed view of customer opinion across your products, services and outlet (or supplier) structure.
• Cost-saving by reducing information management costs.
• Revenue-generating by identifying product or service opportunities and saving lost customers.

What is Kaleidaview?

Giving customers a voice in your business, Kaleidaview is a powerful viewpoint research tool that brings together telephone based customer satisfaction surveys with on line access to Management Information.

How does it work?

Your customer data, segmented by your business product, channel or outlet is loaded into Kaleidaview (typically monthly) and sample sizes set. Our tele-researchers speak to the customers and gain their satisfaction scores across a range of measures related to their customer experience. As soon as the survey is completed, the Management Information section of Kaleidaview is updated in real time and simultaneously published to your customised Kaleidaview web site. Being web based, the MI is accessible to anyone in your organisation with a suitable password.

The result

• Significant increase in Net Promoter and Customer Satisfaction scores.
• Clear identification of Satisfaction ‘hot spots’.
• A common measurement standard across your business.
• Tracking over time, NPS and customer satisfaction performance dashboard across your organisation.
• 24/7 access to key customer satisfaction scores and other customised MI to your specification.
• League tables of performance by product, channel, outlet or supplier as required.
• Organisation-wide access allows benchmarks to be set and measured against over time.
• An efficient outsource solution as all that is needed is your customer data.

Contact: Richard George, Business Development Director, 02920 786040 / 07980 897829. rgeorge@golleyslater.co.uk